Return & Exchange Policy

At Wiselife, every product is designed to support your practice and well-being. If something isn’t right, here’s how we can help.

2. When We Refund to Original Payment Mode

Wiselife issues a refund to the original payment method only in the following situations:

1. Your order is not delivered within 30 days of confirmation,
2.  We are unable to successfully reship or deliver the order, or
   
3. An item is found to be out of stock (OOS) or cannot be supplied by Wiselife.
   

In such cases:
Prepaid orders: Refunded to the original source (card, UPI, wallet, etc.).
COD orders: No refund is needed because payment is only collected on delivery.

In all other scenarios, resolution is provided via replacement or store credit, not a cash refund.

3. Order Changes (Within 30 Minutes)

You can request a change in order i.e product,address or other modification within 30 minutes of placing the order by contacting Wiselife customer support through the channels mentioned on our website.

1. Modifications are subject to product availability.
2. After 30 minutes, orders are usually processed and cannot be modified or cancelled.
3. No refunds are offered for change of mind after this period.
   

4. Damaged, Incorrect or Missing Items

If your order is not as expected, we’re here to help.

4.1 Eligibility

You are eligible for a replacement or store credit if:

• You receive a damaged product,
• You receive a wrong product/variant, or
• One or more items are missing from your order,

and you raise a request within 7 days of delivery.

4.2 Evidence Required

To resolve your request quickly, we may ask for:

• Clear photos and/or videos of the product and outer packaging,
• A photo of the A photo of the shipping label on the box, on the box,
• An unboxing video (if available).

We strongly recommend recording an unboxing video for high-value orders, though it may not be mandatory in all cases.

4.3 Process

1. Contact Wiselife support within 7 days of delivery and share the requested details.
2. Our team will review the case and approve a replacement or store credit, as applicable.
3. In case a product needs to be returned, it must be sent back within 7 days of the delivery date.
4. Once the product is received and passes quality check (QC), the replacement will be shipped or store credit will be issued.

For missing items, once the claim is verified, the missing product will be dispatched free of cost.

5. Yoga Mats & Accessories

5.1 Natural Material Odour

Our mats are made with eco-conscious materials such as natural rubber and natural material blend

• A mild to moderate rubber smell in the first few days is normal and not considered a defect.
• We recommend unrolling your mat and airing it out in a well-ventilated area for up to 4 days.

If the odour remains unusually strong even after 4 days of proper airing, please contact us with details. In genuine cases, Wiselife may offer a replacement or store credit.

5.2 Tiny Holes / Pinholes

You may notice tiny holes or micro perforations on your mat. These are:

• A natural characteristic of mats made from biodegradable material natural rubber or TPE
• Helpful for ventilation, reducing heat and moisture buildup.
• Supportive of better grip and traction,
• A result of sustainable and eco-friendly production processes.
  

These tiny holes are not considered manufacturing defects and do not qualify for return or replacement.

5.3 Defects & Damage (Mats & Accessories)

Within 7 days of delivery, you may request replacement or store credit for:

• Major surface defects (e.g., tears, deep dents, misprints),
  
• Manufacturing issues that affect normal use,
  
• Significant damage on arrival.

Photos/videos may be requested for verification.

5.4 Comfort Issues (Too Hard, Too Soft, Slippery)

Your personal comfort during practice matters to us.

Within 7 days of delivery, you may request a one-time exchange or store credit if:

• The mat or relevant accessory feels too hard, too soft, or too slippery, and
• The product is in good condition, not excessively worn or damaged.

Once a mat or accessory has been exchanged or credited for comfort reasons, that specific item is not eligible for further return or exchange.

6. Apparel - Size & Colour Exchange

We understand that apparel fit and colour may need adjustment.

You may request a size or colour exchange if:

• The request is raised within 7 days of delivery,
• The apparel is unused and unwashed,
• All original tags are intact, and

For multiple apparel items, please raise a separate exchange request for each item.

One-time exchange:

• Each apparel item is eligible for one exchange only.
• Items received as part of an exchange order are not eligible for further return or exchange.

7. Not Satisfied With the Product

If you are genuinely not satisfied with the quality or experience of a product (mat, accessory, or apparel and others)

• You may request an exchange or store credit within 7 days of delivery.
• The product must be in good, usable condition, not heavily used, soiled, or damaged.

Since the product shipped by Wiselife is correct and has passed internal quality checks:

• Return courier charges will be borne by the customer in such “not satisfied” cases.
• Resolution will be via exchange or store credit only - no cash refunds are provided.

8. Store Credit (Credit Voucher)

When a return is approved for store credit:

1. The product is first received at our warehouse.
2. It undergoes quality inspection within 3-7 working days.
   
3. Upon approval, store credit is issued within 3 business days after QC.

Store credit terms:

• Store credit is linked to your Wiselife account and can be used at checkout on wiselife.in.
• Store credit is valid for 180 days (6 months) from the date of issue.
• Store credit is non-transferable and non-refundable, and cannot be converted into cash or refunded back to the original payment mode.
• Any unused store credit after 180 days will automatically expire and cannot be reinstated.

9. Reverse Pickup & Return Shipping

9.1 Reverse Pickup by Wiselife

For most serviceable pincodes, Wiselife will arrange a reverse pickup for approved returns or exchanges. Our support team will share the pickup date and basic instructions.

9.2 Non-Serviceable Pincodes

If your pincode is non-serviceable for reverse pickup, our customer support team will inform you. In such cases, you may be requested to ship the product to our warehouse at:

WiseLife Warehouse
Address -  Plot No. 03, Berhampura Road, Sector 34 Gurugram, Haryana - 122004

For issues caused by WiseLife (e.g., verified defect, damage, or wrong item), reasonable return shipping costs may be adjusted as store credit as communicated by our support team.

10. When We May Decline a Return or Exchange

Wiselife reserves the right to decline a request if:

• The request is raised more than 7 days after delivery,
• The product is used, soiled, washed, or damaged beyond normal trial,
  
• Apparel is returned without tags or original packaging,
• The product belongs to a non-returnable category, clearly indicated at the time of purchase,
• There is evidence of misuse, tampering, or deliberate damage.

In such cases, the product may be returned back to you, and no replacement, refund, or credit will be issued.

11. Cash on Delivery (COD) Orders

• Payments made via Cash on Delivery (COD) are not eligible for cash refunds.
• For approved issues on COD orders, resolution will be provided via replacement or store credit, not bank transfer or cash.
• If a COD order is not delivered, no payment is collected and no refund is required.

12. Colour & Appearance Disclaimer

Our product images are carefully shot and edited to represent colours and details as accurately as possible. However:

• Slight variations in colour or texture may occur due to lighting, device screens, and display settings.
• Such minor differences are not considered defects and do not qualify as grounds for return, exchange, or refund.

Need help?  For any query or support related to returns, exchanges, or store credit, please contact our customer support using the details provided on the website..