Return & Exchange Policy

1. Damaged, Incorrect or Missing Items:

If a customer receives a damaged or an incorrect item in their order, they are eligible for a replacement of order within 7 days of delivery of the original order.
If an item is missing from the delivered order, the same will be dispatched in a separate order free of cost if the customer raises a ticket within 7 days of delivery.
We do not have a policy of cash refunds so please be aware that cash refunds will not be provided in any case.
In case a customer receives a damaged or an incorrect item, and they file for a replacement. The original product must be returned within 7 days of the date of delivery and then only the new product will be delivered.

2. Size or Color Change for Apparel

Exchange : Customers can exchange apparel for free within 7 days from the date of delivery if they are in unused condition, with original tags, and the packaging bag intact. Please remember that for multiple item exchanges, each item needs to have a separate request selecting preferred size and colour.
Post 7 Days : After 7 days, we regret that we won't be able to facilitate exchanges or returns for any reason. Your understanding in this matter is greatly appreciated.
One Time Exchange : Even within the 7-day window, we allow exchanges only once. We kindly request that you choose your size or color thoughtfully during the initial exchange, as we do not offer a Return/Exchange policy for exchange orders. We truly appreciate your understanding in this matter.

3. Unsatisfied from the product:

In rare cases, if a customer is unsatisfied with the product quality, an exchange or credit voucher may be issued within 7 days of delivery.
If a customer is dissatisfied with the delivered product and wishes to exchange it, they can raise a request for the same within 7 days of the delivery. The courier charges will be borne by the customer in this case. (as the item delivered by wiselife is 100% correct)
No cash refunds will be provided in case of dissatisfaction from the product.
In case a credit voucher is issued for return of a product. The credit voucher must be redeemed in 180 days from the date of issue of the voucher. If the voucher is not redeemed in 180 days then it will lapse and cannot be used after such date.

4. No Return or Exchange After 7 Days

No return or exchange requests will be accepted after the 7-day period from the date of delivery of the order.

5. Cash on Delivery (COD) Orders

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