Shipping Policy
Thank you for shopping with us at WISELIFE. We strive to ensure your satisfaction with every purchase. Please review our return policy below:
Timeframe: You have 7 days from the date of receipt to initiate a return.
Eligibility: Returns are accepted for damaged or incorrect items only.
Process:-
For Damaged or Incorrect Items: - Please contact our customer service team within the 7-day timeframe to report the issue and request a return authorization at wiselife.official@gmail.com.
For Damaged Product Burn by Wiselife: - If the product was damaged during shipping or by the courier (in this case, WISELIFE), please also contact our customer service team with details and any relevant documentation.
Condition of Returned Items: Returned items must be unused, in their original packaging, and in the same condition as when received.
Replacement/Refund:
Replacement: Upon verification of the issue and approval of the return, we will provide a replacement for damaged or incorrect items.
Refund: If a replacement is not feasible, we will issue a refund for the returned item.
Return Shipping:
Replacement Return Burn by Customer: If the item is being returned due to customer error (e.g., ordering the wrong item), the customer is responsible for return shipping costs.
Wrong/Damaged Product Burn by Wiselife: If the product was damaged/wrong by Wiselife, we will coordinate the return shipping with them, and you will not incur any additional costs.
Exceptions:- Certain items may not be eligible for return due to hygiene reasons or other factors. Please refer to our product descriptions or contact customer service for clarification.
Contact Us: For any inquiries or to initiate a return, please contact our customer service team at Email-Wiselife.official@gmail.com , PH- +91 72176 36506
By making a purchase from WISELIFE you agree to abide by the terms and conditions outlined in this return policy.
